Loop partners with Roadside Assistance services for vehicle problems. Roadside assistance is appropriate for lost keys, running out of fuel, punctures as well as more serious breakdowns. They can be contacted on:
Volkswagen Roadside Assistance 0800 577 599
Holden Roadside Assistance 0800 HOLDEN (465336)
Please remain with the vehicle until assistance reaches you. Once they have control of the vehicle you are free of your obligations and a Loop adviser will call you during business hours to sort any further details
If damage happens to the car whilst you are the registered user then you are obliged to tell us as soon as possible. Please take pictures at the time the damage occurs (when safe to do so) and also take note of the contact details of any witnesses. All Loop vehicles are fully insured so your liability will be restricted to the excess agreed to in our terms and conditions.